Privacy Policy

This Privacy Policy explains how Potmania collects, uses, and protects your personal information when you use our website.

Who we are

Potmania
Website: https://www.potmania.co.uk
Email: potmania@hellesdonbarns.co.uk

Information we collect

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment details (processed securely via third-party providers)
• IP address and browser data

This information is collected when you:

• Place an order
• Contact us
• Subscribe to updates
• Browse our website

How we use your information

We use your personal data to:

• Process and fulfil orders
• Deliver products
• Provide customer support
• Manage payments and transactions
• Improve our website and services
• Send order confirmations and updates

We only collect and use data that is necessary for these purposes.

Legal basis for processing

We process your data under the following legal bases:

• Contractual necessity – to fulfil your order
• Legal obligation – for accounting and tax requirements
• Legitimate interests – to improve our services and prevent fraud

Payments

We use secure third-party payment providers (such as Dojo) to process transactions.

We do not store your full payment details on our servers.

Cookies

Our website uses cookies to:

• Improve user experience
• Analyse website traffic
• Enable essential website functionality (such as checkout)

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly without them.

Sharing your information

We do not sell or rent your personal data.

We may share your data with trusted third parties, including:

• Payment providers (e.g. Dojo)
• Delivery companies (e.g. Royal Mail, Parcelforce)
• Website and hosting service providers

All third parties are required to process your data securely and in accordance with data protection laws.

Data retention

We retain your personal data only for as long as necessary to:

• Fulfil orders
• Comply with legal and tax obligations
• Resolve disputes

Your rights (UK GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability

To exercise any of these rights, please contact us at:
📧 potmania@hellesdonbarns.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Changes to this policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.

Contact us

If you have any questions about this Privacy Policy, please contact:

📧 potmania@hellesdonbarns.co.uk