Privacy Policy
Last updated: 17 September 2026
Potmania respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, make an enquiry, purchase products from us or arrange a collection or delivery.
This policy applies to our website at www.potmania.co.uk and to personal information provided to us in connection with our retail business.
Who We Are
Potmania is an independent specialist retailer of garden pots, water features and garden ornaments, based at Hellesdon Barns in Norwich.
Potmania
Hellesdon Barns
Hellesdon Hall Road
Norwich
NR6 5BB
United Kingdom
Website: www.potmania.co.uk
Email: potmania@hellesdonbarns.co.uk
For the purposes of UK data protection law, Potmania is responsible for the personal information that we collect and process in connection with our business.
Information We May Collect
The information we collect depends on how you interact with Potmania.
This may include:
Your name
Email address
Telephone number
Billing or delivery address
Details of an enquiry, purchase or order
Delivery or collection information
Payment and transaction information
Correspondence between you and Potmania
Information relating to customer service or after-sales enquiries
IP address, browser type and device information
Information about how you use our website
Cookie and website analytics information, where applicable
We only collect personal information that is reasonably necessary for operating our business, responding to customers, completing purchases and deliveries, maintaining our records and meeting our legal obligations.
How We Collect Your Information
We may collect personal information when you:
Purchase products from Potmania
Make an enquiry about a product
Contact us by email or telephone
Contact us through our website enquiry or contact forms
Arrange a delivery or collection
Communicate with us regarding an existing purchase
Contact us regarding a warranty, return or after-sales matter
Browse or use our website
Choose to accept optional cookies or analytics technologies
Certain technical information may also be collected automatically when you visit our website.
Our website is primarily intended to provide information about Potmania and the ranges of products available from our Norwich store. Products displayed on the website may not necessarily represent our complete current stock.
How We Use Your Information
We may use personal information to:
Respond to enquiries about our products
Process and manage purchases or orders
Confirm payments
Arrange product collection or delivery
Contact you regarding an order, purchase or delivery
Provide customer service and after-sales support
Deal with warranty or product-related enquiries
Maintain appropriate accounting and business records
Manage our relationship with customers and suppliers
Protect our business against fraud or misuse
Maintain the security and operation of our website
Understand how visitors use our website
Improve our website, products and customer experience
Comply with legal, tax, accounting and regulatory obligations
Establish, exercise or defend legal claims where necessary
We will not use personal information for purposes that are incompatible with the purposes for which it was originally collected.
Our Legal Basis for Processing Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
It is necessary to fulfil a contract with you, such as completing a purchase or arranging delivery
It is necessary to take steps at your request before entering into a contract
We are required to comply with a legal obligation
It is necessary for our legitimate business interests, provided those interests do not override your rights and interests
You have provided consent, where consent is required
Where we rely upon your consent, you may withdraw that consent at any time.
Payments
Payments for purchases may be made using payment methods available through Potmania.
Where card payments are processed by a third-party payment provider, Potmania does not normally receive or retain your complete debit or credit card details.
Card and payment information is handled by the relevant payment provider in accordance with its own security requirements and privacy policies.
We may retain information relating to a transaction, including the amount paid, date, payment reference, invoice or receipt details and information relating to the products purchased where this is required for accounting, customer service or legal purposes.
Deliveries and Collections
For larger or heavier products, Potmania may arrange or assist with delivery.
Where you request delivery, we may collect and use information including your:
Name
Delivery address
Telephone number
Email address
Delivery instructions
Details of the products being delivered
Where necessary, relevant information may be provided to a courier, delivery company or other delivery provider solely for the purpose of arranging and completing the delivery.
We may also contact you in connection with delivery arrangements, access requirements or collection of your purchase.
Sharing Your Personal Information
Potmania does not sell, rent or trade your personal information.
We may share limited personal information with trusted third parties where this is reasonably necessary for operating our business.
These may include:
Card and payment processing providers
Delivery companies and couriers
Website hosting providers
Website and IT support providers
Accountants, bookkeepers and professional advisers
Software and business service providers
Government authorities, regulators or law enforcement bodies where required by law
We only provide third parties with information that is reasonably necessary for the service they are providing.
Our Website
The Potmania website is primarily designed to provide information about our business and showcase examples of the products and ranges available from our Norwich store.
Visitors may use the website to learn more about Potmania, view examples of our products, obtain contact and visiting information and make enquiries.
Availability, sizes, finishes, specifications and product ranges may change from time to time, and products shown on the website may not necessarily be available in store at the time of your visit.
Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that may help the website operate correctly, remember preferences or provide information about how visitors use the site.
Some cookies are necessary for the proper operation and security of the website.
Other cookies, including certain analytics or marketing cookies, may require your consent before they are placed on your device.
Where required, you can manage your preferences through the cookie consent options displayed on our website.
You can also control or delete cookies using your browser settings.
Website Analytics
We may use website analytics services to help us understand how visitors use our website.
This may include information such as:
Pages visited
Time spent on the website
General website navigation
Device or browser type
Approximate traffic sources
We use this information to understand how our website is being used and to improve its performance, content and usability.
Where analytics cookies require consent, they will only be used after the appropriate consent has been provided.
How Long We Keep Your Information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or where retention is required by law.
Information relating to purchases, invoices, transactions, accounting and taxation may need to be retained for longer periods in order to meet our legal and financial record-keeping obligations.
Information relating to customer service, warranties or disputes may also be retained where reasonably necessary to deal with an ongoing matter or protect our legal interests.
When personal information is no longer required, we will take reasonable steps to delete it securely or anonymise it.
How We Protect Your Information
We take reasonable organisational and technical measures to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Alteration
Unauthorised disclosure
Destruction
Access to personal information is limited to those who reasonably require it for legitimate business purposes.
Although we take reasonable precautions, no website, email service or electronic communication system can be guaranteed to be completely secure.
Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete personal information
Ask us to delete your personal information in certain circumstances
Ask us to restrict the way your information is processed
Object to certain types of processing
Request the transfer of certain information where applicable
Withdraw consent where processing is based upon your consent
These rights are subject to applicable legal conditions and exemptions.
If you would like to exercise any of these rights, please contact Potmania using the details provided below.
Marketing Communications
We will only send electronic marketing communications where we have an appropriate lawful basis to do so.
Where marketing communications are based upon your consent, you may withdraw your consent at any time.
You may also ask us to stop sending marketing communications by contacting Potmania.
We do not sell personal information to third parties for marketing purposes.
Third-Party Websites
Our website may contain links to websites operated by manufacturers, suppliers, social media services or other third parties.
These websites operate independently from Potmania and may have their own privacy policies and terms.
Potmania is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy information provided by an external website before submitting personal information to it.
Children’s Information
Our website and products are intended for a general adult retail audience.
We do not knowingly seek to collect personal information directly from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal requirements.
The latest version will be published on this page together with the date on which it was last updated.
Contact Us
If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have a question about how Potmania uses your personal information, please contact us:
Potmania
Hellesdon Barns
Hellesdon Hall Road
Norwich
NR6 5BB
United Kingdom
Email: potmania@hellesdonbarns.co.uk
Complaints
If you have concerns about how we have collected or used your personal information, please contact Potmania first so that we have an opportunity to investigate and address the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Further information about your data protection rights and how to make a complaint is available from the Information Commissioner’s Office.